Privacy Policy

Who This Policy Covers

This policy applies to anyone who uses the Services, including account holders, end customers (such as property owners with a solar installation), and visitors to our websites.

If you access the Services through an installer or other business that uses Adgreen Power, that business may also have its own privacy notice covering its use of your data.

Information We Collect

We collect information you give us directly, information collected automatically when you use the Services, and information from third parties you connect to your account.

Information you provide includes account details (name, email address, password), contact details (phone number, mailing address), profile and business information, payment information processed by our payment providers, and the content of messages you send us.

Information collected automatically includes log data (IP address, browser type, device identifiers, timestamps), usage data (pages viewed, features used, actions taken), approximate location derived from your IP address, and information from cookies and similar technologies.

Information from third parties may include data from connected services such as your CRM, your inverter portal, or a single sign-on provider, limited to what is needed to operate the integration you have authorized.

How We Use Information

We use information to provide and maintain the Services, to authenticate users, to process payments, to communicate with you about your account, to provide customer support, to improve and secure the Services, and to comply with legal obligations.

We also use information to send transactional messages such as account notifications, project status updates, appointment reminders, and security alerts. We do not use your information to send marketing messages without your explicit consent.

Legal Bases for Processing

Where required by law (for example under the EU GDPR or UK GDPR), we process personal data on the following legal bases: performance of our contract with you, compliance with a legal obligation, our legitimate interests in operating and improving the Services, and your consent where consent is required.

You can withdraw consent at any time by contacting us or by using the controls in your account.

SMS and Mobile Information

If you opt in to receive SMS text messages from Adgreen Power, we collect your mobile phone number and your consent record (including the time, source, and wording of your opt-in). We use this information solely to deliver the messages you have asked to receive and to comply with applicable telecom regulations.

Mobile information and SMS opt-in data will not be shared, sold, or transferred to third parties for marketing purposes.

We share your mobile number only with our messaging provider (such as Twilio) and your mobile carrier as needed to deliver messages, and with service providers that help us operate the Services under written confidentiality and data protection terms.

You can opt out of SMS at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply, and message frequency varies based on your account activity.

How We Share Information

We do not sell your personal information.

We share information only in limited circumstances: with service providers who process data on our behalf (such as hosting, payment, email, SMS, and analytics providers) under contracts that require them to protect your information; with the business or installer that administers your account, where applicable; in response to lawful requests from public authorities; to protect the rights, safety, and property of Adgreen Power, our users, and others; and in connection with a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, secure the Services, and understand how the Services are used.

You can control cookies through your browser settings. Disabling cookies may affect features such as login sessions and saved preferences.

How Long We Keep Information

We keep personal information for as long as needed to provide the Services and for legitimate business or legal purposes, such as tax, accounting, dispute resolution, and fraud prevention.

When information is no longer needed, we delete or de-identify it. Backups and logs may retain copies for a limited additional period before being purged.

Security

We use technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, and loss. These include encryption in transit, access controls, monitoring, and regular review of our security practices.

No system is completely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.

Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct or delete it, to object to or restrict certain processing, to receive a portable copy, and to withdraw consent.

Residents of the European Economic Area, the United Kingdom, and Switzerland have rights under the GDPR. Residents of California have rights under the CCPA and CPRA, including the right to know, the right to delete, the right to correct, and the right to opt out of sale or sharing. We do not sell personal information.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

Children

The Services are not directed to children under 13 (or 16 where required by local law), and we do not knowingly collect personal information from them.

If you believe a child has provided us with personal information, please contact us so we can delete it.

International Data Transfers

We may process and store information in countries other than the one in which you live. When we transfer personal data out of the EEA, the UK, or Switzerland, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and, where appropriate, provide additional notice through the Services or by email.

Your continued use of the Services after an update means you accept the revised policy.

How to Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact the operator of Adgreen Power using the contact details provided within the Services.